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$1,500 DiPietro Scholarship Now Open

Applications for the Joe DiPietro Scholarship are now open.

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$1,500 DiPietro Scholarship Now Open

Applications for the Joe DiPietro Scholarship are now open.

Learn MoreLearn More

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Start, Stop, or Change Service

Welcome to Portland Water District.

Brand new service: If you are requesting water services to a brand new building or home, please call customer service directly at 207-761-8310. Brand new means there has never been water connected to this location before or there has been substantial renovations done between the last connection of service and now.

Commercial, Industrial, Governmental or private fire service: You can not request activation of service electronically. Please call customer service at 207-761-8310

Contact Information

Owner/Tenant(Required)

Landlord Name

Landlord Phone Number

Name(Required)

First Last

Phone(Required)

Email(Required)

Date of Birth(Required)

MM slash DD slash YYYY

Driver's License Number(Required)

Service Address

Street Address(Required)

Address Line 2

City(Required)

State(Required)

Zip Code(Required)

Single Family or Multi Unit?(Required)

Single Family

Multi Unit

Billing Address

Same as Service Address

Yes

Billing Address(Required)

Street Address Address Line 2 City State ZIP Code

Additional Information

Have you previously had service with Portland Water District?(Required)

Yes

No

Requested Start Date(Required)

MM slash DD slash YYYY

We require 48 hours, excluding weekends and holidays, to process your request.

Name on Previous Account(Required)

First Last

Previous Service Address(Required)

Street Address Address Line 2 City State ZIP Code

We are required to provide the following information regarding your services

You will receive a water and/or sewer bill from Portland Water District. If you are a sewer customer, your municipality sets your sewer rates. PWD is only their sewer billing and collection agent.

Water services can be disconnected for nonpayment of BOTH water and sewer delinquent balances. Delinquent water and sewer charges are lienable against the property.

You have the option to designate a third party to receive copies of the bills and notices. Please call customer service if you wish to add.

You have the option to sign up for paperless billing, make payments online and to set up auto pay or pay by text once you receive your first bill.

You can view the Rights and Responsibilities, Terms and Conditions, and Billing Rates.

There is an activation fee of $ 22.00 that will be charged on your first bill.

PWD will review your request and email you (at the email address provided above) if further information is needed and to confirm installation.

I have read the statements above(Required)

Yes

How many people will be living at this location?(Required)

Is this a mixed use property (residential and commercial space?)(Required)

Yes

No

Do you have any of the following:

Swimming Pool

Irrigation

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Comments

This field is for validation purposes and should be left unchanged.

Please fill out the form below to discontinue your water service.
We require at least 48 hours, excluding weekends and holidays, to process your request.

Contact Information

Account Number(Required)

Name(Required)

First Last

Phone(Required)

Email(Required)

Service Address

Street Address(Required)

Address Line 2

City(Required)

State(Required)

Zip Code(Required)

Current Billing Address

Same as service address?

Yes

Billing Address(Required)

Street Address Address Line 2 City State ZIP Code

Additional Information

Requested date for disconnection(Required)

MM slash DD slash YYYY

Reason for disconnection(Required)

Moving

Selling

Renting

Other

Forwarding address for your final bill(Required)

Street Address Address Line 2 City State ZIP Code

Incoming Contact Information

Who is taking over service?

I don’t know

Name

First Last

Phone

PWD will review your request and email you (at the email address provided above) if further information is needed and to confirm your request.

CAPTCHA

Comments

This field is for validation purposes and should be left unchanged.

225 Douglass St.
PO Box 3553, Portland, ME
04104-3553

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Copyright 2025 Portland Water District

How was your website experience?

This one question will help us understand how people use our website, you will have an opportunity to add more information to your answer on the next page. Having problems with online billing? Please fill out this form: https://www.pwd.org/support-request/

Our online account management and bill payment portal is temporarily unavailable while we upgrade the system. The automated phone payment system is also temporarily unavailable. Services are expected to resume by Monday, March 3.

We apologize for any inconvenience and appreciate your patience as we work to enhance your online experience.

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