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Category: Alerts
- Category: Water Main Breaks
Category: News

Publications

New Website Bill Stuffer
Sebago In Depth Winter 2025
Standing Rules
Bylaws
Trustee Election Brochure
2025 Comprehensive Budget Report
PWD 2025 Strategic Plan
Sebago In Depth Summer 2024
2023 Annual Comprehensive Financial Report
2024 Annual Water Quality Report Bill Stuffer
2024 Annual Water Quality Report
Sebago In Depth Winter 2024
Sebago Lake Calendar
2024 Comprehensive Budget Report
2023 Customer Satisfaction Bill Stuffer
2023 Customer Satisfaction Survey Results
Our logo is now as clear as your tap water Bill Stuffer
Sebago In Depth Summer 2023
Annual Comprehensive Financial Report 2022
2023 Annual Water Quality Report
Protecting Public Health by Minimizing Lead Exposure
Sebago In Depth Winter 2023
Scholarship and Federal Funding Bill Stuffer
Cold weather tips to prevent meters and pipes from freezing
2023 Comprehensive Budget Report
PFAS and Consumer Assistance Program
Ensuring your water is safe: Total Coliform Monitoring
Online account sweepstakes
Sebago In Depth, summer 2022
Annual Comprehensive Financial Report 2021
Diagnosing Discolored Water Brochure
AWQR bill stuffer 2022
2022 Annual Water Quality Report
Sebago Lake Assessment 2021
Tributaries Monitoring Report 2021
Lower Bay Bacteria Monitoring Report 2021
Crooked River Monitoring Report 2021
2022 Comprehensive Financial Budget
Save Time: Pay Online Sweepstakes
New Bill Easier to Read
New online account management and bill pay system
Sebago In Depth, Summer 2021
2020 Comprehensive Annual Financial Report
Annual Water Quality Report Bill Stuffer 2021
National Drinking Water Week 2021
2021 Annual Water Quality Report
Rain Barrels 2021
Sebago in Depth, Winter 2021
November 2020 Bill Stuffer
2021 Comprehensive Financial Budget
Sebago in Depth, 2020
2019 Comprehensive Annual Financial Report
Swimming Brochure
2020 annual water quality report
Rain Barrels 2020
Don't flush wipes
Conservation and Customer Assistance
Charter
Plants - shade and wet
Plants - part sun and wet
Plants - part sun and dry
Plants - shade and dry
Plants - sun and dry
Plants - sun and wet

FAQs

How do I unsubscribe from alerts?
The water coming out of my faucet is dirty, what do I do?
Can you tell me more about Autopay?
Can I pay my bill on-line at PWD's website?
I’ve read PWD’s Frequently Asked Questions about Online Account and Bill Payments but still need assistance. What should I do?
How do I change my account information?
Can I tell if my payment has been posted?
How long will my payment history be maintained and can I print a copy of my bill?
What is Pay by Text?
What is Account Linking?
How long does it take for online payments to process?
Can I use more than one payment method per transaction?
How will I know that my payment has been accepted?
How do I remove or change my credit card or bank account number for online payments?
What forms of payment can I use?
Is there a charge for using PWD's online bill pay service?
I forgot my password, how do I access my account?
I forgot my username, how do I access my account?
Do I have to enter an email address to make a payment?
When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.
Will I receive a confirmation email that my bill has been paid?
Do I need to register to pay a bill?
What if I can’t locate my bill?
What is PCI Compliance and why is it so important?
Is my credit card and checking account information safe when I pay online?
Is my information secure?
What are some of the benefits of paying a bill online?
What are some of the benefits of receiving my bill electronically?
How do I read my bill?
Are there any concerns about these chemicals in wastewater?
Are there PFAS in our drinking water?
How can you prevent Legionella in your building’s internal plumbing system?
What are common causes and sources of infection?
Who is at risk for Legionnaires’ Disease?
How do you contract Legionnaires’ Disease?
Is there Legionella in our water?
What is Legionella?
Do I really need to change out my refrigerator filter every six months? It doesn’t seem to cause any issues.
What is an autoclave and how does it sterilize bottles?
What if I choose not to install a backflow device?
What are substantial renovations?
If I have a grandfathered fire sprinkler system, do I have to install a backflow preventer right away?
What is the cost of backflow prevention devices?
Why are you updating your Cross Connection Control Program now?
Will installing a backflow preventer affect the water pressure in my home?
Does having a backflow preventer at my meter mean that my home/business is protected?
What is a backflow prevention device and which one is best to install?
Do you need to have annual testing of your backflow device?
What are some examples of hazards at my home that could contaminate the drinking water system?
Do residential properties need backflow devices?
How can you prevent backflows from occurring?
What is a backflow?
What is a cross connection?
How does PWD know how much water our customers use?
Why do water utilities issue boil water orders?
Has the Portland Water District taken any steps to reduce possible lead in the water?
This winter and spring I have noticed a stronger chlorine taste to my water, is Portland Water District adding more chlorine?
Where can I find more information?
What should I do when the boil water advisory or order has been lifted?
What if I drank the water already?
How long will the boil order remain in effect?
What are the symptoms of water-borne illness?
What can I do with my tap water?
Can I use bottled water?
How should tap water be boiled properly?
I have a water treatment device; do I still need to boil my drinking water?
Is it necessary to boil all water in the home during an advisory or order?
How can I make my water safe?
Who can be affected?
Why must I boil my water?
Do you have any advice for the food service industry during a boil order?
What’s the largest fish ever caught in Sebago Lake?
Why does PWD allow snowmobiling but does not allow the use of ATVs within the Sebago Lake Land Reserve?
Is hunting allowed on Portland Water District property?
Why does the PWD offer school-based education programs?
I heard it's a law that you need an invasives plant sticker to boat on Maine lakes now. How do I go about getting one?
I can dispose of hazardous chemicals down the drain, right? The wastewater plant is responsible for clean up.
My water faucet drips, should I fix it?
Some people say I should put a brick in my toilet tank to save water. How does that save water and is it a good idea?
How should I fill my fish aquarium?
Is it OK to feed the ducks on Sebago Lake?
How does the lake freeze?
What is lake turnover?
How deep is Sebago Lake?
Is Sebago Lake clean?
There is foam accumulating on the lake? Is this indicative of pollution?
If the PWD built a water filtration plant, would there still be a need for lake protection?
Can I use fertilizers and pesticides around the lake?
Does the PWD have authority to control uses of the lake?
Does PWD control the level of water in Sebago Lake?
Why is the PWD concerned about invasive aquatic plants?
Why does the PWD allow ice fishing inside the 2-mile limit?
Why is boating allowed on the southern end of the lake but swimming is not allowed?
Where can I find additional information about the quality of my tap water?
Should I use a home water filter?
Is tap water suitable for use in a home kidney dialysis machine?
Should I buy bottled water?
What is the Portland Water District's position on fluoride?
There is a blue-green stain where my water drips into my sink. What causes this?
What is the hardness of my water?
Why does my water sometimes look cloudy?
Is water treated with chlorine safe to drink?
There is pink slime in my shower. What is it and is it harmful?
Are there pharmaceuticals in my drinking water?
Why did I get a late fee?
My bill says I have a credit balance, what does that mean?
When should I pay my bill?
Why do I have a payment on my bill that I didn’t make?
Why did my usage increase by 1 HCF this month when I know I used the same amount of water for both months?
My water bill seems high. What could cause this?
My water bill seems low. What could cause this?
What uses the most water in a single family home?
How many gallons of water, or HCF, does a typical family use in a month?
How does Hundred Cubic Feet (HCF) relate to gallons of water used?
How do I know if my outside tap is leaking?
How do I know if my faucet or shower is leaking?
What are some common causes of toilet leaks?
How do I know if my toilet is leaking?
Do water leaks really matter?
How can I reduce outside water usage?
How can I conserve water in the kitchen and laundry room?
How can I conserve water in the bathroom?
How much fluoride is added to the water?
How does water fluoridation compare to other public health measures?
How is fluoride manufactured?
How does fluoride prevent tooth decay?
Is fluoride a safe drinking water additive?
Why is water disinfection needed?
How can I avoid frozen meters and pipes?
How do I conserve water?
What is a Submeter and how will it lower my wastewater bill?
How do I read my residential water meter?
Why did I get a late fee?
Why isn’t my payment displayed on my current bill?
How does Hundred Cubic Feet (HCF) relate to gallons of water used?

Videos

The History of Portland Water District
Making a bill payment once you are logged in to your new online account
Logging in as an existing autopay or paperless customer
Logging in to your new online account
Sebago Lake Water Treatment Facility Virtual Tour 2021
Board of Trustees Regular Meeting, July 2020
Board of Trustees Regular Meeting, June 2020
Cape Elizabeth Wastewater Treatment Plant UV Ribbon Cutting
Industrial Pretreatment
Zones of Protection for Drinking Water: Part 7
Water Main Leak Repair
2019 Rate Adjustment
Portland Water District - A great place to work: Engineer
Portland Water District - A great place to work: Scientist
Protecting a Trillion Gallons of Water: Land Conservation – Part 6
Protecting A Trillion Gallons Of Water - Forest Management Part 5
Protecting A Trillion Gallons Of Water-Environmental Education:WaterWays Part 4
Portland Water District - A great place to work: Plant Operator
Protecting A Trillion Gallons Of Water - Lake Water Quality Monitoring Part 3
Protecting a Trillion Gallons of Water - Lower Bay Security: Part 2
Sebago Lake Monitoring Buoy Deployment, May 16, 2018
Source Protection Video Series: Protecting a Trillion Gallons of Water
What's Water Worth?
What's Water Worth? #2
Wastewater 101
The History of the Portland Water District
Portland Water District Educational Programs

Construction Bids

Sebago Heights Pump Station Controls Upgrade
Caleb Street Water Main Replacement, Portland
Fence Replacement - East End Wastewater Treatment Facility 2025
Slate Roof Replacement - 2025
Bridge & Pierce St Water Main Replacement, Portland
Providence Street Water Main Replacement, Portland
Kent Street, Dennett Street & Donald Street Water Main Replacement, Portland

Venues

Jeff P. Nixon Development Center

Events

Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop
Trustee Meeting
Trustee Workshop

225 Douglass St.
PO Box 3553, Portland, ME
04104-3553

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