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The budget reinforces PWD’s commitment to protecting public health and the environment by delivering first-rate water services and prioritizes infrastructure improvements, operational excellence, and customer-focused initiatives.
“Our 2025 budget reflects our unwavering commitment to providing dependable, high-quality water services while making strategic investments in infrastructure and technology,” said General Manager Chris Crovo. “By focusing on sustainability, innovation, and customer support, we continue to deliver on our mission to protect public health and the environment.”
Ensuring Dependable Operations
Investments in PWD’s critical infrastructure, which includes 430,000 assets, are necessary to ensure dependable and optimally performing operations. Despite rising operational costs, such as electricity and supplies, PWD is committed to containing costs while maintaining the quality and reliability customers expect. Beginning January 1, 2025, water rates increased on average 5.9%, raising the typical residential customer’s bill by $1.49 a month. Public notice and meetings were held in November.
Investing in People and Technology
The budget sustains investments in technology solutions for knowledge management and multi-skill development incentives to enhance operational efficiency. It also prioritizes advancements in cybersecurity and safety measures, ensuring the resilience and protection of critical infrastructure and operations.
Supporting Customers
PWD is committed to meeting customer needs by providing financial assistance through lifeline water rates, ensuring water affordability for those who need it most.ice@pwd.org.
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