A New Way to Connect with Us

We’re excited to announce the launch of our brand-new website, designed to make managing your water service easier and more convenient than ever.

What You’ll Find on Our New Website:

• Sign Up for Alerts and Notifications – Choose the updates that matter most to you and stay informed about service changes, outages, and important news.
• Start or Stop Service – Manage your water service with ease.
• Log Into Your Account and Pay – A streamlined portal to make secure payments and to view water consumption information.
• Explore Our Commitment to Clean Water – Learn how we protect this vital resource and ensure superior quality at the tap.

With its modern design, intuitive navigation, and interactive tools, our new site delivers everything you need—all in one place.

Applications are now being accepted for the $1,500 Joseph A. DiPietro Scholarship. This scholarship serves students in the Portland Water District service area pursuing a degree that applies to the water industry (e.g., water/wastewater treatment technology, HVAC, electrical, automation technology, instrumentation, plumbing, pipefitting, fire science, environmental studies, applied sciences, engineering, public administration, etc.).

 Apply now for a chance to receive $1,500 towards your studies! The deadline is March 31. For eligibility and criteria, visit our website.

Preparedness in Action: Responding to Earthquakes in Maine

Last month’s earthquake reminded us that even in Maine—where tremors are usually minor—being prepared is essential.

PWD’s Incident-Specific Response Procedure is designed to protect public health, safety, and the water supply and environment by:



• Monitoring Systems: Keeping an eye on water pressure and storage levels.
• Customer Communication: Quickly address any reports of water supply issues.
• Facility Inspections: Conducting safe, thorough checks when damage is suspected.

These steps, paired with detailed planning, help PWD minimize disruptions and ensure continued service reliability in the aftermath of seismic events. Luckily, this event caused no known issues or damage to our infrastructure.