FAQs

What is AutoPay? AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to…

Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be…

For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org. You will receive an email response in 24 hours during normal business hours. Request Support

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website. PWD’s online account management and bill pay system: If you pay your bill on PWD’s website, select the Pay Bill…

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice…

Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

Account Linking means that you can link multiple accounts and view and pay all your open bills with a single transaction. When registering bills under the same email address, you are given the option to link the related accounts within the service. Multiple first email notifications scheduled for the same day, including for different bill…

Pay by Text is a convenient way to pay your bill by text message. When signed up for Pay by Text, bill notifications will be sent by text message (this is in addition to email notifications) and you will then have the option to pay via text message with your default payment method by simply…

It’s a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

Click on “Forgot Password” in the main menu. You will need your email address and account number to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.

Your username is your email.  If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Yes, you will receive a confirmation email.

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

Invoice Cloud, who processes our payments, uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.