FAQs

What is AutoPay? AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to…

Yes you can! Select the Pay My Bill link on the PWD Home Page to either set-up your account (if you are a first time user), or sign in if you are already set-up. Online payments are withdrawn from your checking/savings account or credit/debit card. If you choose checking or savings account, you will be…

For additional email assistance, click the Request Support Button at the top of this page. Enter the required information and describe the problem. Click the Send Email Button. Or you can email us directly at customerservice@pwd.org. You will receive an email response in 24 hours during normal business hours. Request Support

Yes, an email address is required so the payment confirmation can be delivered to your email inbox.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

It’s a free service if you are paying by withdrawals from your checking or savings account. But there is a small online processing fee for credit card payments of $1 for amounts up to $40 or 2.5% for amounts greater than $40.

Third-Party Services (Other than PWD): You must notify the company that manages your payment withdrawal when you have a credit card or banking account change. Most companies allow you to make the change yourself on their website. PWD’s online account management and bill pay system: If you pay your bill on PWD’s website, select the Pay Bill…

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice…

Click on “Forgot Password” in the main menu. You will need your email address and account number to retrieve your password. If you’re unable to locate this information, you may call us and after verifying your identity, then we’ll be able to assist.

Your username is your email.  If you have forgotten your email associated with your account, please contact us at customerservice@pwd.org and we can assist you.

Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when you want. It saves you the trouble from writing and mailing a check or driving by our office. In addition, for a faster payment experience, you may choose to store your information for future use.

It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

Invoice Cloud, who processes our payments, uses the highest standards in Internet security. Account information displayed within the payment portal is truncated to protect confidential data. Any information retained is not shared with third parties.

If your bill is not showing, please double check that the correct information was entered in the search criteria. For example, an exact match may be required.

Absolutely. Invoice Cloud, who processes our payments, will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even we do not see your complete account information

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

Yes, you will receive a confirmation email.

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.